Terms of sale
TERMS OF SALE
These general terms and conditions of sale (hereinafter: "GTCS") shall apply to sales concluded by the Auteuil Tour Eiffel Hotel located at 8/10 Rue Félicien David, 75016 Paris, secondary establishment of St James et Albany S.A., a limited company whose registered office is at 202 Rue de Rivoli, 75001 Paris, registered at the Paris Trade & Companies Register under no. 315 629 683 and whose intra-community VAT no. is FR 87 315 629 683 (hereinafter referred to as the "Company") with the Guest.
They cancel and replace any previous version that may have been posted online and/or accepted by the Guest.
These GTCS shall apply to any use of the website, including the web and telephone marketing of all the services offer on the Website by Auteuil Tour Eiffel.
The Guest must therefore carefully read the GTCS, which are referred to by hypertext links on each page of the website. The Guest is advised in particular to download them and/or print them and to keep a copy on the day he/she places the order as these are subject to change, it being understood however that such changes shall not apply to orders for Services placed earlier.
The GTCS may be supplemented by special terms and conditions of sale included in the description of the service and by the service providers' terms of sale, which are available either on their website or at their premises.
The Guest confirms that he/she has the capacity to contract, i.e., is of legal age and not under guardianship or a ward of court.
The Guest also confirms that he/she will use the Website in accordance with these GTCS, in his/her own name and on behalf of all the beneficiaries of the services he/she orders on the Website, of which he/she acknowledges being the representative (hereinafter the "Beneficiaries") and upon whom these GTCS are enforceable.
The Guest shall be financially responsible for any use of the Website both in his/her name and on behalf of the Beneficiaries, other than to demonstrate fraudulent use not resulting from any error or negligence on its part.
The Guest warrants that the information provided in his/her name and on behalf of the Beneficiaries using his/her data on the Website is accurate and true.
The Company reserves the right not to enter into an agreement with a Guest that makes fraudulent use of the Website or breaches these GTCS.
On this matter, the terms of article 313-1 of the French penal code read as follows:
"Fraud is the act of deceiving a natural or legal person by the use of a false name or a fictitious capacity, by the abuse of a genuine capacity, or by means of unlawful manoeuvres, thereby leading such a person, to his prejudice or to the prejudice of a third party, to transfer funds, valuables or any property, to provide a service or to consent to an act incurring or discharging an obligation. Fraud is punished by five years' imprisonment and a fine of €375,000."
III. RIGHT OF WITHDRAWAL
Pursuant to the provisions of article L 121-21-8 of the French consumer code, the services offered by the company on the Website are not subject to the application of the right of withdrawal provided for in articles L. 121-21 et seq. of the French consumer code with regard to distance selling.
Accordingly, services ordered on the Website are exclusively subject to the change and cancellation conditions provided for in these GTCS and the Guest will not be able to invoke his/her right of withdrawal.
Prices are indicated in euro. The rates offered include VAT. Any change of the applicable interest rate or any modification or introduction of new statutory taxes by the competent authorities shall be automatically reflected in the price indicated on the invoicing date.
The rates are per room for the number of persons indicated and for the selected time period.
The prices indicated include only those services mentioned in the reservation. Additional services provided by the hotel during the stay will be added to the price indicated in the booking confirmation.
The tourist tax is not included in the room rates, so it will be payable in addition. The amount of the tourist tax is subject to change at any time, depending on the legislation in force.
The Hotel may change the prices indicated on the Website without prior notice. Only the price indicated in the booking confirmation issued by the Company is of contractual value.
No refunds will be given on a stay booked before a subsequent promotional offer is announced, even partially.
V. ORDERING ONLINE
- The Guest must, when placing an order:
- Fill in the identification form, providing all the details requested,
- Fill in the online order form, providing all the references for the products or services chosen,
- Confirm the order after checking it,
- Make payment under the conditions that apply and confirm the order and payment if opting for a rate that cannot be cancelled or changed, or send the Company his/her bank details if opting for a rate that can be cancelled or changed.
- Any booking of more than five rooms qualifies for special "group" conditions and additional costs. You can request this from the sales department at firstname.lastname@example.org
Confirmation of the order implies acceptance of these terms and conditions of sale, and confirmation that the Guest has read and understood them and waives its own purchasing conditions or other conditions.
All the data provided and the confirmation recorded shall constitute proof of the transaction. Confirmation thereof shall consist of the signature and acceptance of the transactions carried out.
The Company shall send the Guest a confirmation of the booking made, by any method (email, letter, fax, etc.).
The booking shall not be firm and final until the Guest receives the confirmation sent by the Company. It must include:
- The heading "Booking Confirmation"
- The confirmation no.
- Guest's Surname, First name
- Arrival date and departure date
- Number of rooms
- Number of persons occupying the room,
- Any additional services booked (car park, breakfast, package, etc.)
- Details of the rate booked and applicable conditions,
- Prices of the services booked.
The rates and terms and conditions of a booking are intended for the sale of hotel rooms in accordance with their primary use (accommodation). The hotel reserves the right to alter the rates or the terms and conditions, or simply cancel the booking, if the rooms are used for other purposes such as photo shoots or filming, as a showroom or for holding interviews.
VI. ONLINE PAYMENT TERMS
Depending on the type of booking made, the price is payable in full at the time of making the booking (pre-payment) or at the end of the Guest's stay at the hotel.
In all cases and in order to guarantee his/her booking, the Guest is asked to provide his debit or credit card number using a secure method.
If payment is made when confirming the booking, the Company will use the debit or credit card information provided by the Guest via a secure system to debit the card for the full amount of the stay, again using a secure method. The Guest's bank account will be debited on the day the booking is made, and the Company will send the Guest the invoice on the day of his/her departure from the hotel.
Please note that the debit or credit card used to make the booking must be presented by its holder on arrival. If it is not, the Company shall ask for a new debit or credit card for payment on arrival.
If a Guest's stay is paid for by a third person, the hotel will require documents to secure the transaction.
Please note also that the hotel reserves the right to perform a pre-authorisation on your credit card at any time before your arrival.
VII. CHANGING AND/OR CANCELLING A BOOKING
Cancellations and/or changes to bookings may be accepted, depending on the rate chosen by the Guest.
If the Guest has chosen a rate that can be cancelled or changed, any request for a change and/or cancellation of a booking must be made as soon as possible and no later than the following deadlines:
- Throughout the year (except for certain special events): at least 48 hours before the beginning of the stay.
- During special events (e.g., the 2024 Olympic Games), this time limit is extended to 72h.
A change to and/or cancellation of a booking only becomes firm and final once a confirmation email has been received from the Company.
The date of receipt of the request for a change and/or cancellation of booking (by email, letter or telephone) is the date chosen for the cancellation.
If the Guest has opted for a rate that cannot be changed or cancelled, no change or cancellation will be accepted. The full amount for the stay shall be payable to the Hotel and the Guest shall not be entitled to any refund.
In the case of a no-show, and if the Guest does not cancel the booking:
- The Hotel will keep the full amount of the booking if it was made at a "No cancellation, non-refundable rate";
- For a rate that can be "Cancelled or Changed", the Hotel will charge the first night of the stay.
In addition, for a stay of at least two nights, in the event of a no-show on the first day of the stay, the Hotel is under no obligation to keep the room for the remaining duration of the stay.
Guests are requested to arrive at the Hotel by 6pm and to inform the Hotel owner in advance if they are arriving late, failing which the first night of the stay will be treated as a no-show.
VIII. ALTERNATIVE ACCOMMODATION
If the Hotel is not available, or in a force majeure event, the Hotel reserves the right to accommodate the Guest entirely or partially in a hotel of equivalent or superior category that offers similar services. The transfer will then be arranged at the expense of the Hotel owner, which shall not be liable for any additional compensation.
IX. ADDITIONAL SERVICES - PACKAGES
Additional services and/or packages can only be booked when booking a stay at the hotel on a given date in advance.
They can only be used by Guests while they are staying at the hotel. They can only be changed and/or cancelled under the conditions of article VII hereof.
Pets are welcome, provided they are not dangerous. A daily surcharge for each pet will be applied. The Hotel's acceptance of a pet may be subject to prior authorisation.
X. Force majeure
Force majeure means any event beyond the control of the parties that is both unforeseeable and insurmountable and prevents either the Guest or the Hotel owner from fulfilling all or some of their obligations under the agreement.
This is particularly so in the case of insurrection, rioting, or prohibitions laid down by government or public authorities.
It is expressly agreed that force majeure will release both parties from their reciprocal obligations and that each party shall be liable for the resulting costs.
In particular, Guests shall only be liable for the additional costs that may be incurred to enable them to continue their trip following the occurrence of a force majeure event.
Any complaint must be addressed to the address below: Hotel Auteuil Tour Eiffel, 8/10 Rue Félicien David, 75016 Paris, France, within 15 days of the end of the stay that is the subject of the alleged complaint. No complaints shall be entertained after this period has elapsed.
XII. DATA PROTECTION
In application of the French data protection act, no. 78-17, Guests are advised that their personal booking data is processed electronically. Guests have the right to access and to correct the data entered, by contacting the head office: Auteuil Tour Eiffel, 8/10 Rue Félicien David, 75016 Paris, France. Note that this information is not disclosed to third parties.
The Company offers wifi internet access. The Guest shall ensure that the IT resources put at his/her disposal are not used in any way for the reproduction, representation, release or communication to the public of works or objects protected by copyright or by a related right, such as texts, photographs, musical or audiovisual works, software and video games, without the authorisation of the owners of the rights provided for in Book I and II of the French intellectual property code, if such authorisation is required.
The Hotel has installed CCTV cameras in the common parts of the building and in the car park.
The Company disclaims any responsibility in the event of theft, loss or damage to Guests' personal effects during their stay.
The Guest shall be liable for any damage, deterioration or vandalism that may occur as a result of the occupation of the premises and/or is caused by the participants and/or staff for which he/she is responsible, both to furniture and decor and buildings, regardless of whether they belong to the hotel. The Company shall therefore be fully entitled to ask the Guest to leave the Hotel with no compensation or refund payable in respect of the current stay, and to pay for the damage caused by such acts.
For example: As our Hotel and its bedroom are entirely smoke-free, any infringement of the no-smoking rule shall incur a fixed deodorisation charge of €250 to cover the cost of restoring the room to its original condition. In addition, the cost of blocking the room, from your day of departure until the room becomes available for occupation according to the Hotel's quality standards, shall be charged at the lowest daily rate available.
With regard to the online sale process, the Company is under a best endeavours obligation only. It cannot be held liable for losses resulting from the use of the internet such as loss of data, hacking, viruses, disruption of service, or other problems beyond its control.
XIV. Governing Law
These general terms and conditions of sale are governed by French law. This applies to the rules governing both substance and form. Disputes shall be referred exclusively to courts in France.
Last update : 11092018